Bezeq or Hot for ADSL Internet?
Posted on October 23rd, 2008 in technology | No Comments »
Bezeq or Hot?
I’ve been a long and loyal customer of Bezeq’s ADSL broadband service pretty much since its inception. Lately, things haven’t gone as well. Constant line interruptions, dropped connections, broken page loads, etc…
Speaking with Bezeq on their 166 support line is not all that bad. They are courteous and do try to help. Especially if you establish early in the call that you understand technology and that you want to work with them to find the problem.
After several calls, and then two subsequent visits by a technician to our house, our line problems have intensified. The noise on the line has gotten significantly worse. Yesterday Bezeq informed me that there’s too much noise on my line and that they can’t support the 5mb speed that i’ve had for over 2 years. They want me to drop down to 2.5 and wait for the next generation fast internet that Bezeq is building the infrastructure (that may even support up to 300 MB lines).
I told Bezeq I wasn’t interested in lowering my bandwidth and that I wanted them to have an engineer look into fixing the problem. It must be something that happened recently on their end. Three months ago, they did move me to another WAN and things were better until this past month. There are remedies other than telling the customer “too bad”. I argued that they are selling more lines then they have capacity, but they haven’t increased their infrastructure to meet these new users.
My problem with Bezeq’s answer is that they are taking the monopolistic easy way out. Essentially, they are saying to me (and to other customers I presume), “We’re too busy to deal with your current problems. Lower your expectations for a while and then we’ll surprise you with a really great new service, but we have no committment as to when that will be. It’s as if the Bezeq engineer has the last word…
We’re all in this together!
Do you use Bezeq or Hot (Cable) for your broadband ADSL internet access? Are you satisfied with your current provider? Have you noticed any changes in your line’s stability over the recent months? If you do or did have problems, did Bezeq make you lower your bandwidth to resolve it?
Please add your comments here.